Policies and Shipping


Handmade

Due to our timber cutouts being handmade minor imperfections may occur and orders may vary slightly, this is the beauty of timber and of handmade, these items should not be considered faulty, they are unique, with no two pieces the same. 

Shipping time frame

We have a 2 week turnaround. We will always endeavour to get them out sooner to you where possible. 

Postage

We use Australia post to ship our orders, all orders within Australia are at a flat rate of $5.

International postage is offered at a rate of $20, if you require a large order please email us at wildriver_aus@yahoo.com so suitable postage can be arranged. 

Returns

Wild River & Co does not offer refunds due to change of mind. However if a product is faulty we will happily send a replacement once fault has been verified. 

Saftey

Lastly all Wild River & Co products should always be used under the supervision of an adult. Items should not be hung or placed above a cot or in reach of small children. Wild River & Co accepts no liability for misuse of products.